Legal

Privacy Policy

Eight16 LLC, doing business as Eight16 Digital  ·  Last Updated: August 22, 2026

Eight16 LLC, doing business as Eight16 Digital (“Eight16 Digital,” “we,” “us,” or “our”), operates the website located at https://eight16.io (the “Site”) and provides digital marketing services to our clients. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site, submit a form, book an appointment, or communicate with us, including by text message (SMS).

By using our Site or providing your information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or provide your information to us.

1. Information We Collect

We may collect the following categories of information:

  • Contact information: your name, email address, phone number, company name, and any other details you provide through our contact forms, booking widget, or in the course of communicating with us.
  • Communication data: the content of messages you send us, including emails, form submissions, and text messages.
  • Usage data: information about how you interact with our Site, such as pages visited, browser type, device information, and approximate location, typically collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide requested information about our services
  • Schedule, confirm, and remind you of appointments and calls
  • Send you marketing and promotional communications about our services, where you have consented to receive them
  • Provide customer service and support
  • Improve and maintain our Site and services
  • Comply with legal obligations

3. SMS/Text Messaging Communications

By providing your mobile phone number through our Site (including our appointment booking form) and opting in to receive text messages, you consent to receive SMS text messages from Eight16 LLC / Eight16 Digital, including:

  • Appointment reminders and scheduling notifications
  • Marketing and promotional messages about our services
  • Customer service and support messages

Message frequency varies. Message and data rates may apply. Contact your wireless carrier for details about your plan.

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send you a one-time confirmation message, and you will no longer receive text messages from us unless you opt in again. For help, reply HELP to any message, or contact us at [email protected].

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as customer service and appointment scheduling providers, solely for the purpose of providing those services. All other categories of use exclude text message originator opt-in data and consent; this information will not be shared with any third parties for any purpose.

Consent to receive text messages is not a condition of purchasing any goods or services from us.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to understand how visitors use our Site and to improve your experience. You can control cookies through your browser settings; disabling cookies may affect the functionality of our Site.

5. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who perform services on our behalf, such as our website, scheduling, and communications platforms (for example, GoHighLevel), subject to confidentiality obligations
  • Parties as required by law, or to protect our rights, property, or safety, or that of others
  • A successor entity in connection with a business transfer, such as a merger or acquisition

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, or to opt out of certain uses of your information. To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when this policy was last revised. Your continued use of our Site after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Eight16 LLC (Eight16 Digital)

2006 Keystone Dr

Auburn, Alabama 36830

Email: [email protected]